• Users Online: 125
  • Home
  • Print this page
  • Email this page
Home About us Editorial board Search Ahead of print Current issue Archives Submit article Instructions Contacts Login 
ORIGINAL ARTICLE

The clinical English communication situations and the requirement of nursing staff on improving their clinical English Communication Abilities


1 Department of Nursing, Tri-Service General Hospital, National Defense Medical Center, Taipei, Taiwan, ROC, Taiwan
2 School of Nursing, National Defense Medical Center, Taipei, Taiwan, ROC, Taiwan
3 Department of Health and Leisure Management, Yuanpei University of Medical Technology, Taipei, Taiwan, ROC, Taiwan
4 Department and Graduate Institute of Biology and Anatomy, National Defense Medical Center, Taipei, Taiwan, ROC, Taiwan
5 Department of Nursing, Songshan Branch, Tri-service General Hospital, National Defense Medical Center, Taipei, Taiwan, ROC, Taiwan
6 Department of Nursing, Taoyuan Armed Forces General Hospital; Department of Nursing, Beitou Branch, Tri-service General Hospital, National Defense Medical Center, Taipei, Taiwan, ROC, Taiwan

Correspondence Address:
Chia-I Hung,
RN, Taoyuan Armed Forces General Hospital. No. 168, Zhongxing Road, Longtan District, Taoyuan City; Beitou Branch, Tri- service General Hospital, National Defense Medical Center. No. 60, Xinmin Road, Beitou District, Taipei City
Taiwan
Pei-Ying Kung,
RN, MS, Head Nurse of Songshan Branch, Tri-service General Hospital, National Defense Medical Center. No. 131, Jiankang Road, Songshan District, Taipei City
Taiwan
Login to access the Email id

Source of Support: None, Conflict of Interest: None

DOI: 10.4103/jmedsci.jmedsci_68_19

Background: Due to globalization, the frequency to stay in other countries has increased, resulting in more chances to nursing staff to communicate with foreign patients in English. However, English is not the native language in many countries, including Taiwan. Many nurses cannot communicate with foreign patients efficiently. Aim: This study aimed to identify the clinical English Communication Abilities of nurses and their willingness and requirements to improve, negative communication situations, and their influential factors. Methods: A questionnaire to conduct a descriptive, exploratory, cross-sectional survey was applied to 273 clinical nurses at a teaching hospital in Taiwan. Results: Most nurses stated that their English Communication Abilities was insufficient to cope with clinical requirements and were willing to improve this ability. In negative communication situations, the major problems included the nurses felt that they had to spend more time, were more stressed, and were not able to perform at a professional level when interacting with foreign patients, which would reduce interaction with patients. The factors that impact these problems include frequency of self-study and clinical English communicative abilities. English handout containing hygiene instructions was considered the most useful resource to facilitate clinical English conversation. Conclusions: Inadequate English Communication Abilities results in more time spent when communicating with foreign patients. Nurses who have better English Communication Abilities or have set hours for studying English may reduce the frequency of negative situations while communicating in English. Periodical advanced study of English might reduce the negative situation of nurse–patient communicated in English. To provide high-quality international medical service, the hospital managers have to offer appropriate assist strategies to improve nurses' clinical English communication abilities.


 

  Search Pubmed for
 
    -  Wu KH
    -  Tzeng WC
    -  Yang PL
    -  Chen YA
    -  Wang YW
    -  Kung PY
    -  Hung CI
 Citation Manager
 Access Statistics
 Reader Comments
 Email Alert *
 Add to My List *
 * Requires registration (Free)
 

 Article Access Statistics
    Viewed21    
    PDF Downloaded5    

Recommend this journal